Decoding Job Roles in Veterinary Staff Using DiSC Personality Assessments

Posted by Corey Smith on Wed, 09/06/2023 - 1:25pm
determining job roles at a veterinary hospital

In the dynamic and compassionate field of veterinary medicine, every staff member plays a crucial role in ensuring the well-being of animals and their owners. To create a harmonious and efficient team, it's essential to understand the strengths, communication styles, and work preferences of each individual. This is where DiSC Personality Assessments come into play. The DiSC model provides valuable insights into behavioral tendencies, aiding in determining whether veterinary staff are in roles that align with their personalities. In this blog, we'll delve into how DiSC assessments can be used to optimize job role alignment within veterinary teams.

Understanding DiSC Personality Assessments

DiSC is a behavioral assessment tool that categorizes individuals into four primary personality types: Dominance (D), Influence (i), Steadiness (S), and Conscientiousness (C). Each personality type comes with its distinct traits, communication styles, strengths, and potential areas for growth.

  • Dominance (D): People with dominant personalities are assertive, results-oriented, and driven. They thrive in leadership roles, making decisions quickly and taking charge in challenging situations.
  • Influence (i): Individuals with influencing personalities are sociable, optimistic, and skilled at networking. They excel in client-facing roles, marketing, and teamwork, often motivating others with their enthusiasm.
  • Steadiness (S): Those with steady personalities are patient, empathetic, and reliable. They work well in supportive roles, fostering strong connections with both animals and clients due to their warm and empathic nature.
  • Conscientiousness (C): People with conscientious personalities are detail-oriented, analytical, and value accuracy. They are best suited for roles that involve research, record-keeping, and maintaining high standards of care.

Optimizing Job Role Alignment

Begin by having all veterinary staff members take the DiSC Personality Assessment. You can take our DiSC Quick Assessment to get the basic information. This will help identify their primary personality type. If you chose to do our DiSC with Agile EQ workshop with your staff, you’d get a deep dive into primary personality types as well as secondary traits that influence their behavior. The next step would be to examine the key responsibilities and requirements of various job roles within the veterinary clinic. For example, roles could include veterinarians, vet technicians, receptionists, and administrative staff.

Now it’s time to match traits and roles. Keep in mind that these are suggestions and definitely don’t encompass all potential combinations. These are just to give an idea of who may be suited to which roles based on their DiSC personality type. Dr. Bingham is a perfect example of an outlier, as he is a head veterinarian and multi-location practice owner but he has a Conscientious DiSC personality type.

Traits to roles might look like the following in a veterinary hospital:

  • Dominance (D): Dominant personalities are often suited for leadership roles, such as head veterinarians or clinic managers. Their decisive nature and willingness to take charge make them effective in overseeing operations.
  • Influence (i): Those with influencing personalities thrive in client interactions and communication-heavy roles. They can excel as client relations managers or in marketing positions.
  • Steadiness (S): Individuals with steady personalities are best placed in roles that require patience and empathy, such as vet technicians or customer service representatives.
  • Conscientiousness (C): Conscientious personalities are excellent at maintaining accurate records and ensuring compliance. They can be ideal for administrative roles or research-oriented positions.

As I said earlier, sometimes, individuals might not perfectly align with their DiSC personality type, and that's okay. It's important to consider their strengths, willingness to adapt, and personal development goals. You can provide training or mentorship to help staff members excel in roles that might not naturally align with their personality traits.

A well-rounded veterinary team should consist of a mix of personalities. This diversity ensures that various aspects of patient care, customer service, and clinic management are effectively covered. It’s also helpful to encourage open discussions about DiSC assessment results within the team. This helps in fostering understanding and collaboration among team members, improving overall job satisfaction and team dynamics.

DiSC Personality Types Can Enhance Job Role Alignment

In the veterinary field, where empathy, precision, and effective communication are paramount, leveraging tools like DiSC Personality Assessments can significantly enhance job role alignment. By understanding each staff member's personality traits and how they align with specific roles, veterinary clinics can create a harmonious, productive, and compassionate team that provides the best care for animals and their owners. Remember, while DiSC assessments provide valuable insights, they are just one piece of the puzzle—individual aspirations, training, and personal growth also play essential roles in determining the perfect fit for each veterinary staff member.

Corey Smith, MBA

Corey Smith, MBA

I have come to veterinary medicine from a truly non-medical and non-veterinary path. With early roots in 4-H and, as a youth, owning 4 horses, 2 ponies, 2 dogs, 1 cat, 1 sheep, a whole slew of rabbits, and even a giraffe (that’s a story for another day), I am decidedly not a veterinarian. I'm a businessman, marketer, and talented coach. Whether I'm coaching in business, marketing, or helping leaders understand how their personality affects their interpersonal and client relationships, my goal is to help leaders be the best they can be.

Read My Story Learn More About VCC